Needs, Hopes, Resources – emphasizes that the patient is not just a need (or problem); the patient also has hopes and resources.
Interventions – can range from questions to confrontation to prayer to silent hand holding to reading scripture to personal sharing and and everything in between. (p. 24)
Applying the discipline does not explicitly change [these behaviors], but it does raise our consciousness and intentionality. . . it blunts tendencies to “do what we always do” and keeps us focused. (p. 25)
Spiritual care providers are so accustomed to picking up on what’s going on right now and imagining what’s next [that we overlook] the distance we have come. . . This “overlooking leads to a lot of unnecessary anxiety [and] extra work. (p. 25)
If the chaplain is not organized enough [and] does not have the courage . . . to look back on goals set [then targeted interventions can’t be made]. (p. 27)
[W]e need to realize that even as we go about assessing, we are effectively giving pastoral care. (p. 27)